First some definitions and news relating to the subject:

Process Mining:

Process mining is a family of techniques relating the fields of data science and process management to support the analysis of operational processes based on event logs. The goal of process mining is to turn event data into insights and actions.

Digital Twin:

A digital twin is a virtual representation that serves as the real-time digital counterpart of a organization or process.

News:

https://newsroom.ibm.com/2021-04-15-IBM-to-Acquire-myInvenio-to-help-Organizations-Use-AI-powered-Automation-to-Better-Streamline-Business-Processes

Background:

myInvenio is a disruptive solution of Process Mining and Digital Twin of an Organization to automatically analyze business processes, monitor and predict the future trends of processes.

Details:

“Addition of myInvenio provides customers with a comprehensive AI-powered automation portfolio for business automation – including process mining, robotic process automation (RPA), document processing, workflow, and decisions”

Notes:

Given the above details regarding Process Mining within an organization and creating a Digital Twin of an organization and then moving towards greater efficiency it is obvious that Network Automation is one piece of the puzzle. Efficiency of the whole organization depends on analyzing the processes and then putting the right kind of automation in place. Reading up on another article I saw that one method of process mining is to conduct interviews across organization to analyze what the staff do and to analyze the human part and the machine doable part. RPAs, Network Automation, Systems automation are one part of the puzzle. Gartner is calling this Hyperautomation.

Details:

Hyperautomation is the application of advanced technologies like RPA, …. and Process Mining to augment workers and automate processes in ways that are significantly more impactful than traditional automation capabilities. Hyperautomation is the combination of automation tools to deliver work.

Gartner’s report notes that this trend was kicked off with robotic process automation (RPA). The report notes that RPA alone is not hyperautomation. Hyperautomation requires a combination of tools to help support replicating pieces of work where a human is involved in a task.